Return and Refund Policy

Prints

Please inspect your print promptly upon delivery.

We accept returns or exchanges of undamaged prints within 30 days of delivery. To be eligible, the print must be unused, in its original packaging, and accompanied by proof of purchase.

Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Please contact us before returning an item so that we can provide return instructions.

Original Artwork

We encourage clients to ask questions, request additional photographs, or arrange an in-person or virtual viewing before purchasing an original work.

If an original artwork arrives damaged or materially differs from its description, please contact us immediately and include photographs of the artwork, packaging, and shipping label. We will work with you promptly to resolve the matter.

For all other concerns, please contact us within 7 days of delivery. Each request will be considered individually. Return shipping is the customer’s responsibility unless we agree otherwise in writing.

Commissioned Artwork

Commissioned works are created specifically for you and are not returnable or refundable once work has begun. We work closely with clients throughout the process to ensure the finished artwork reflects the agreed direction before delivery.

Auction Purchases

All auction sales are final. Please review the description, photographs, condition details, and shipping information carefully before placing a bid. A bid is a commitment to purchase if you are the winning bidder.

If an auction purchase is damaged in transit, contact us immediately with photographs of the artwork, packaging, and shipping label.

Digital Products

Digital products, including ebooks and downloadable guides, are covered by our 30-day money-back guarantee.

If you are not satisfied with your purchase, contact us within 30 days of purchase with your order number and the email address used for the order, and we will issue a full refund.

Damaged, Defective, or Incorrect Orders

Please inspect every order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right. Please retain all original packaging until the matter is resolved.

Refunds

Once a return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to process and post the credit.

For help with a return or order concern, please contact us through our Contact page and include your order number.